Topa dial is a intuitive and easy to use outbound dialling and inbound call handling platform for businessesStart your trial now, and be making calls in minutes
Our platform makes outbound calls for agents, and connects them to live customers to maximise productivity. This method of outbound calling can give up to 4-5 hours of talk time per day for agents.
Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. With sophisticated inbound reporting, identify busiest parts of the day, spikes and trends & where you need to improve.
No booking demos or speaking to annoying sales guys.
Start your 7 day free trial now and have instant access to all features, use our help guides to familiarize yourself with the system. We even give you 2usd test credit to start making calls.
Our dialler will automatically dial out for your agents, vastly increasing productivity. If enabled, the dialler will only connect your agent to a customer after checking if it is a real human answer and not a voicemail using advanced Answering Machine detection.
Need a new telephone number for your campaign or inbound queue? Set one up in seconds, and assign it to your campaign or queue, to dial from or for customers to call you. No creating tickets, no messing around. Choose from 77 countries.
Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. If you need a new inbound call queue, use our easy inbound queue wizard to set one up in minutes. Setup a welcome message, max hold time, hours of operation etc. Use our ai voice generator to make natural sounding audio prompts or upload your own.
We know that every minute matters in a contact centre. By the time you have time to check a report, an agent could of been slacking off for hours.With management alerts, key statistics will alert you and the agent if stats are breached. Agent spent 10% of their day in call disposition? Get alerted. Campaign wait time gone over 45 seconds? Get alerted.
Agents are also alerted when other agents have done sales, and can see the leaderboard of top performers to nurture healthy competition.
Most contact centre solutions reports makes managers eyes glaze over. Topa have spent a great deal of effort creating detailed reports which are easy to follow, and easy to digest, so you love clicking on them and using them.
Enter “Training Mode” To conduct the fastest, easiest training session of your life. Filter calls by length & outcome, listen to the call, and give feedback. If you wish, post this feedback to your agents login screen for them to view immediately, or with your supervision.
If you spot a good or bad example of a call, use our Shared Recording button to add this to your shared training recordings, so agents and other managers can listen to this and view your notes for best practice .
No more downloading soft phones and installing hard phones if you don’t want to. Our webrtc technology allows agents to login and talk through their browser, immediately. Nothing more than a headset is needed.
Our interface was designed with real care and attention, and encourages agent self improvement and ownership of their work, they can access various stats for themselves, their team and training materials.
You can signup now, and be instantly logged in to your contact centre solution with a free 7 day trial, we even give you some free call credit so you can start making calls.
Top Up from within your dialer, using a card. Pay for agents weekly or monthly.
Campaign setup and management has never been easier, with our easy to use setup wizard.
Upload lists of leads, manage data penetration effectively.
Setup dynamic call scripts to appear to agents with merged fields.
Extensive Do Not Call List management features to keep you safe.
See at a glance key campaign stats such as answer rate, conversion rate, number of sales, top performers, top performing leads etc
Make important announcements to agents using their agent portal.
Listen to agents calls live from your browser.
Run competitions and staff incentives with a easy to use League Table.
View all of your sales in one place, with the customer details, call recordings etc.
See every call made in one place, with call recordings.
No contact centre is complete without a wallboard, see all agents in real time.
Raise support tickets and get support via live chat right from within your dialer.
With most contact centre solutions, you agree to pay for X agents and you get an invoice every month which you have to remember to pay. With us, it’s all managed from your login, activate and deactivate agents when you do or don’t need them. Only pay for what you need. With pay as you go packages, and UK unlimited packages, pick what is the most cost effective for you. You can even pay weekly for the users if you prefer. And all manager logins are free.
Campaign setup and management has never been easier, with our easy to use setup wizard. Features on other dialers which are complicated and confusing have been simplified here, to help your centre run smoothly & efficiently. Customised call outcomes/dispositions, pause codes, and do not call lists can be setup in moments without needing an IT degree.
Detailed list management ensures you understand how penetrated your data is, and the outcome of calls in those lists. Detailed reporting on list performance, sales conversion rates etc is also available. Upload new leads in moments, with ease. Dialing the UK? Free optional TPS checker included.
Build dynamic scripting to appear to your agents within minutes, for a smoother running operation, happier customers, and more sales.
DNC management is easy with Topa Dial. See what campaigns are using what DNC’s at a glance. Upload new DNC’s and check DNCs in moments.
Contact centre managers and owners need key information at their fingertips. Our dashboard gives you just that, including how many sales have been made, top performing lists, and sales conversion rate. It’s vital that leads are being utilised for maximum profitability, our conversion rate feature lets you know which agents are utilising their calls the best.
Where’s the best place to communicate with your agents? Their agent login of course. When agents first login, they can see what you want them to see, it may be an announcement of the Christmas Party, or more important information.
Most contact centre solutions require you to download and setup a softphone, dial the soft phone etc to live listen. In Topa Dial, wherever you are, just click the listen button and hey presto, live agent call monitoring through your browser, how it should be.
One of the most effective sales motivators is a league table but who has time to do that? Automatically track a daily, weekly or custom date league table based on sales or conversion rate.
Scrap that seperate spreadsheet tracking staff sales, finally you can view all sales in one place.
Review all sales & leads generated, edit customer details here, change disposition for false leads which will automatically update staff conversion rates, download and listen to recordings.
See all calls made or received that day, with recordings to download or listen to from the browser. You can see with 1 click, all the history of that lead, and update notes, customer details and incorrect dispositions.
Filter this page with ease, if you want to listen to calls made by David, between 20 and 30 seconds long, with a disposition of not interested, do this with a few clicks to save huge amounts of time.
No contact centre is complete without a wallboard. Our wallboard is easy on the eye, yet delivers key statistics in real time. With full screen mode, it can be displayed on a large monitor, and managers can see vital stats immediately.
With our detailed help guides, videos & tutorials, telephone support & built in ticketing system you can rest assured we are here if you need us.
