Topa dial is a intuitive and easy to use outbound dialling and inbound call handling platform for businessesStart your trial now, and be making calls in minutes
Our platform makes outbound calls for agents, and connects them to live customers to maximise productivity. This method of outbound calling can give up to 4-5 hours of talk time per day for agents.
Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. With sophisticated inbound reporting, identify busiest parts of the day, spikes and trends & where you need to improve.
Our dialler will automatically dial out for your agents, vastly increasing productivity. If enabled, the dialler will only connect your agent to a customer after checking if it is a real human answer and not a voicemail using advanced Answering Machine detection.
Need a new telephone number for your campaign or inbound queue? Set one up in seconds, and assign it to your campaign or queue, to dial from or for customers to call you. No creating tickets, no messing around. Choose from 77 countries.
Our platform also has powerful inbound queueing capabilities to deal with large influxes of inbound calls. If you need a new inbound call queue, use our easy inbound queue wizard to set one up in minutes. Setup a welcome message, max hold time, hours of operation etc. Use our ai voice generator to make natural sounding audio prompts or upload your own.
We know that every minute matters in a contact centre. By the time you have time to check a report, an agent could of been slacking off for hours.With management alerts, key statistics will alert you and the agent if stats are breached. Agent spent 10% of their day in call disposition? Get alerted. Campaign wait time gone over 45 seconds? Get alerted.
Agents are also alerted when other agents have done sales, and can see the leaderboard of top performers to nurture healthy competition.
Most contact centre solutions reports makes managers eyes glaze over. Topa have spent a great deal of effort creating detailed reports which are easy to follow, and easy to digest, so you love clicking on them and using them.
Enter “Training Mode” To conduct the fastest, easiest training session of your life. Filter calls by length & outcome, listen to the call, and give feedback. If you wish, post this feedback to your agents login screen for them to view immediately, or with your supervision.
If you spot a good or bad example of a call, use our Shared Recording button to add this to your shared training recordings, so agents and other managers can listen to this and view your notes for best practice .
No more downloading soft phones and installing hard phones if you don’t want to. Our webrtc technology allows agents to login and talk through their browser, immediately. Nothing more than a headset is needed.
Our interface was designed with real care and attention, and encourages agent self improvement and ownership of their work, they can access various stats for themselves, their team and training materials.
You can signup now, and be instantly logged in to your contact centre solution with a free 7 day trial, we even give you some free call credit so you can start making calls.